Simulations or
work sample tests are exercises that reflect actual job responsibilities and
tasks. Applicants are placed in a
simulated job situation and are required to handle tasks, activities or problems that
resemble those found on the job. The purpose of a simulation or work sample test is
to allow the applicant to demonstrate their job-related competencies in
as realistic a situation as possible.
The most common types of simulations
include role-plays, in-basket
tests, case or project files, oral presentations,
written performance tests and assessment
centres. Other simulation test formats include construction,
graphic representations and identification
tests.
Simulations can duplicate the real-life event but
eliminate the risks of danger or damage such as substituting safe substances or chemicals
to test the correct handling of dangerous materials; or using driving or flight
simulators. Tests are conducted under controlled conditions for the purposes of
consistency and fairness and can be developed using a number of different formats.
Examples include:
Secretarial applicants are asked to produce the minutes
of a meeting (viewed in real-time on a videotape), or proof-read, edit and produce
correspondence from dicta-phone or hand-written draft (written
performance tests
or
individual test items in an in-basket
test);
Administrative officer applicants are asked to solve a
variety of day-to-day business problems or tasks e.g. generating original correspondence,
responding to phone messages or e-mails, etc. (in-basket).
Financial auditors are asked to review a set of records,
interpret related legislation or regulations, identify issues and make recommendations
(case or project files);
Help desk analyst applicants are asked to trouble shoot a
faulty personal computer either in person or over the phone with a client
(role-plays);
Training officer applicants are asked to develop a lesson
plan (written performance test) as a first step towards a live demonstration
(oral presentations);
Technical officer applicants are asked to analyze a
blueprint or diagram and describe the principles, rules or concepts used
(graphic representations);
Applicants are asked to make a diagram or pattern, or
assemble a product from a given set of specifications (construction);
Safety officer applicants are asked to view a series of
workplace photographs and identify hazards (identification test); or
Applicants for a management position are asked to perform
a typical day's work (assessment
centres).